Terms and Conditions
We make every effort to obtain accurate product information including images, specifications and prices from our suppliers. We reserve the right to correct any errors in pricing, image, description or any other inaccuracy. We also reserve the right to refuse or cancel any order request based on any incorrect price, description or availability.
OUR RETURNS POLICY IS ACCORDING TO EU LAW
Pre-Dispatch cancellation requests for individual stock lines can be accepted over the telephone, and by email. Such cancellations do not become effective until you receive a return confirmation email of cancellation from Customer Service which will be sent to the email address registered on your account. Please note that if the item is already within the delivery process, e.g. goods are being picked and shipped from the warehouse, then cancellation cannot be affected and returns procedure must be used after the goods have arrived.
If there is a problem with any of the items that you have received please contact us immediately, time is of the essence as we only have a very narrow window in which to effect returns or make claims.
Under the Consumer Contracts Regulations 2013 you have the right to cancel or return within fourteen calendar days of the goods being delivered. Under the Regulations, the Customer is responsible for all carriage return costs. The cancellation period will expire 30 calendar days after the date of delivery.
Under the Consumer Rights Act 2015 there is a 30 day right to reject the goods if they do not conform to contract. The burden of proof is on the Customer to show that the goods fail to conform
All items must be returned in original packaging with all seals intact and in re-saleable condition. The Consumer Contracts Regulations 2013 state that “If the value of the goods is diminished by any amount as the result of handling of the goods by the consumer beyond what is necessary to establish the nature characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price” “Handling” in this context is specified in the regulations as …”that might reasonably be allowed in a shop”.
If you decide you no longer wish to have the item as you have changed your mind we have a 15% handling fee which is taken from your refund.
Reimbursement will be made by the same means as payment was effected. All reimbursements are in £sterling.
We may withold reimbursement until after the returned goods have been received, Reimbursement is normally made within 14 days of receiving the returned goods.
Pre-Ordering is a facility we provide on selected products. These products are not available at the time of ordering and will be released at a future date. Availability date on the product page is provided by the manufacturer directly and can change, of which we have no control and cannot take responsibility for. Pre-Orders can be cancelled for no fee when delayed for over 6 months. If 6 months have not passed since your initial estimation we are able to cancel your pre-order, however, a fee of 15% will be held from the total refunded amount. If you have any further questions regarding pre orders please do not hesitate to contact us.
Pre-Ordering works by making an Upfront payment. When purchased upfront, the total amount for the Pre-Order is taken when the Order is created.
As soon as your Pre-Order is released we will send you an email confirming this.
By purchasing a Pre-Order, through upfront payment, you agree and accept these terms.
REGISTERED COMPANY ADDRESS
9-11 Low Street